My order hasn’t arrived. Where is it?
We use a reliable courier service to deliver items purchased from the GGR Glass website usually within two working days from order acceptance. To receive an update about the status of your order you can speak to our customer service team on 0161 683 2580. For more information about order delivery click here.
Can you guarantee a delivery by a certain date?
We can advise on an expected delivery date when you place your order, which will be between the hours of 8am to 6pm, Monday to Friday, excluding Bank Holidays. If you need an item urgently please contact our customer service team and we will do all we can to get your order to you as required. Please note that choosing to use a guaranteed morning or pre-9am courier service rather than our standard next-day service will have cost implications for your order.
- Orders placed before 2pm will be dispatched the same working day.
- Orders after 2pm are dispatched the following working day.
- Although we aim to get your order to you as soon as possible, please allow up to 2 days from confirmation of dispatch for your item to be delivered
- Orders placed by customers external to the UK can sometimes take 3 days for monies to be received. Once payment has been received, your order will be dispatched.
Christmas Delivery Times
The last delivery date is set at 22nd December at 2pm, to ensure that delivery is made before the new year. Orders made between 24th December 2021 and 3rd January 2022, will not be processed until the 4th January when normal service will resume. Please be aware that the delivery option that you select will not take effect until the 4th January 2022, when your item will be dispatched.
How do I track my parcel?
Contact our customer service team on 0161 683 2580 for an update on the status of your order and an expected delivery date.
I have received an incorrect item, what do I do?
If you have received an item that you did not order please contact our depot immediately and we will organize for the correct item to be dispatched to you immediately if it is in stock.
An item is missing from my delivery, where is it?
Please contact our customer service department to check that your order for this item was received and for further information when you can expect the missing item to be delivered. On some occasions it may not be possible for products ordered together to be delivered same package.
How secure is your website?
We have taken all necessary measures to make sure our customers can browse and make online payments on the GGR Glass website securely. To find out more about our Security and Privacy policies click here.
What will my personal information be used for?
Any personal data that you enter to place an order on the GGR Glass website will only be used in compliance with the Data Protection Act 1998 for essential order administration and to notify you about changes to our services or special offers.
What is your website’s cookies policy?
I have received a faulty product, what should I do?
If you have purchased a product and it isn’t working properly, please contact your nearest GGR Group depot in the first instance to help troubleshoot the problem. If the product is still found to be defective, please return the product to the GGR Group depot and you will have the choice for us to replace, repair or refund the item upon inspection. Please note customers are responsible for payment of carriage to return and redeliver an item. For more information about how to return a defective product click here.
How do I exchange an unwanted unused item?
If you would like to exchange an item for a different one, please return the unwanted item in its original condition to your nearest GGR Group depot and notify us on firstname.lastname@example.org with the new item you wish to purchase. Further information about Exchanges and Returns can be found here.
I’m having a problem when trying to order something. Can you help?
If you are having trouble using our online service to order an item please contact our customer service team on 0161 683 2580 to report the problem. We will try to troubleshoot the problem with you or can take your order over the phone to avoid any further delays.
How do I cancel or change an order?
If you would like cancel or amend an order placed on the GGR Glass website please contact our depot on 0161 683 2580 to organize a refund or return of the product if it has already been dispatched.
How do I check if an item is in stock?
Up to date information about whether an item is in stock appears on each product page. If any items that you have ordered become unavailable we will inform you immediately. Our customer services team can advise on when we are likely to receive a new delivery of any products that are currently out-of-stock. For more information about product availability click here.
How can I track my orders and view my order history?
If you have signed up for a customer account on the GGR Glass website you can see all your current and past orders on the “My Orders” page of the “My Account” section. If you require further details about the status of your order please contact us.
I placed an order but didn’t receive an order confirmation from you. Did you get my order?
When you place an order on the GGR Glass website you should receive confirmation emails as notification that we have received your order and payment has been processed. If you have not received these emails please check that you have entered the correct contact email address when filling in your details and contact customer services for more information.
What are the restrictions on ordering knives and blades online?
The Criminal Justice Act 1988 (as amended by the Offensive Weapons Act 1996 and the Violent Crime Reduction Act 2006) and Knives Act 1997 makes it illegal to sell knives (and other similar items such as blades or sharply pointed tools) to anyone under 18 years old. Online purchases of knives and blades must be made with a credit cardregistered in the shopper’s name.
What payment methods do you accept?
We accept all major credit and debit cards, Paypal, cash, cheques and bank transfers. Online transactions can be made using credit or debit cards via our Worldpay secure payment system, or if you would like to pay via an alternative method please contact us.
How do I open an account for shopping online?
To open a new online customer account go to the “Log In” link at the top of the GGR Glass homepage and click “Create a new account”. You will be asked to enter your email address, create a password and enter address information which will then be saved to make future online purchases quicker and simpler. By opening an account rather than making a purchase as a “guest” you can also view your order history and save wishlists.
How do I change my account information/password?
Once you have logged in you can change your account information by going to the “My Account” section of the website. If you wish to change your password you will be sent a notification and further instructions via email.
I’ve forgotten my password, how do I retrieve it?
To reset your password go to the “Log In” area and click the “Forgot Your Password” link. You will then be sent an email containing a link which will allow you to quickly create a new password and continue with your online purchase.
I’d like to receive a GGR catalogue, how do I request one?
To download a GGR catalogue please click here .
How do I sign up for your monthly e-newsletter?
Click here to sign up to our monthly GGR Group e-newsletter which has the latest updates about new products and interesting projects we are involved with.
How do I leave feedback about GGR’s products and service?
You are able to tell us what you think about items you have purchased by leaving a review on our product pages. We always welcome feedback about your experience as a GGR customer so you can also tell us how we can improve our service by filling in our online enquiry form or contacting our customer services team directly on 0161 683 2580 or email@example.com
How do I make a complaint?
If you would like to make a complaint about products or services you have received from GGR Group please contact us on 0161 683 2580 or firstname.lastname@example.org and we will try our best to resolve the situation.
What are your opening hours?
Our customer service hotline is open from Monday to Friday, 8.30am to 5.30pm. For more information about how to contact GGR go to the Help and Contact Us page.