Shipping policy

My order hasn’t arrived. Where is it?

We use a reliable courier service to deliver items purchased from the GGR Glass website usually within two working days from order acceptance. To receive an update about the status of your order you can speak to our customer service team on 0161 683 2580. For more information about order delivery click here.

Can you guarantee a delivery by a certain date?

We can advise on an expected delivery date when you place your order, which will be between the hours of 8am to 6pm, Monday to Friday, excluding Bank Holidays. If you need an item urgently please contact our customer service team and we will do all we can to get your order to you as required. Please note that choosing to use a guaranteed morning or pre-9am courier service rather than our standard next-day service will have cost implications for your order.

• Orders placed before 2pm will be dispatched the same working day.
• Orders after 2pm are dispatched the following working day.
• Although we aim to get your order to you as soon as possible, please allow up to 2 days from confirmation of dispatch for your item to be delivered
• Orders placed by customers external to the UK can sometimes take 3 days for monies to be received. Once payment has been received, your order will be dispatched.

How do I track my parcel?

Once your order has been shipped, you will receive an email containing your tracking number. Shipments sent by DHL can be tracked on the DHL website. Shipments sent by DPD can be tracked on the DPD website.

I have received an incorrect item, what do I do?

If you have received an item that you did not order please contact our office immediately and we will organise for the correct item to be dispatched to you if it is in stock.

An item is missing from my delivery, where is it?

Please contact our customer service department to check that your order for this item was received and for further information when you can expect the missing item to be delivered. On some occasions it may not be possible for products ordered together to be delivered in the same package.

International Orders

The customer is solely responsible for any applicable import taxes, customs duties, or related fees.