Refund policy

Returns, Refunds & Exchanges

If you need to return or exchange an item, please contact GGR Glass in the first instance:

Email: returns@ggrgroup.com
Call: 0161 683 2580

Please have your order number and product details available.

Consumer Returns (B2C)

If you purchased from GGR Glass as a consumer, you can request a change-of-mind return within 14 days of receiving your order. Once you have told us you wish to cancel, you have a further 14 days to return the goods.

Customers are responsible for return shipping costs for unwanted items. Goods should be returned in good condition and securely packaged. We recommend using a tracked and insured service.

Once your return has been received, we will process your refund in accordance with your statutory rights.

We may reduce a refund if goods have been handled beyond what is reasonably necessary to inspect them or they have been used.

Exchanges

If you would like to exchange an unwanted item, contact us within 14 days of delivery. Customers are responsible for the cost of returning unwanted goods. Any difference in price for the replacement item will also be payable or refunded as appropriate.

Faulty, Damaged or Incorrect Goods

If your product is faulty, damaged, not as described or you have received the wrong item, please email returns@ggrgroup.com in the first instance.

We may ask for photographs or further information to help us assess the issue.

For consumer purchases, where goods are faulty or incorrectly supplied, we will provide the appropriate repair, replacement or refund in accordance with your statutory rights. Please contact us before returning any faulty or damaged goods.

Business Customers (B2B)

The consumer 14-day cancellation period does not apply to purchases made for business purposes.

GGR Glass is not obliged to accept the return of correctly supplied goods where a business customer has changed their mind, ordered incorrectly or no longer requires the product.

We may agree to accept unused and resalable goods for return or exchange at our discretion. These returns must be authorised by us in advance and the customer will be responsible for return shipping costs. Handling, delivery or restocking charges may also apply.

For faulty, damaged or incorrectly supplied B2B goods, please email returns@ggrgroup.com. Returns and remedies will be handled in accordance with our applicable Terms & Conditions of Sale and relevant law.

Returning an Item

Please contact us before sending anything back.

Email: returns@ggrgroup.com
Call: 0161 683 2580

We will confirm whether your item can be returned and provide the appropriate return instructions.

Please package all returned goods securely. Fragile and high-value products must be adequately protected during transit.

Your Statutory Rights

Nothing in this policy affects any statutory rights that cannot legally be excluded or restricted.

Consumer purchases are subject to applicable UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Business purchases are subject to our applicable Terms & Conditions of Sale, policies, and relevant law.