Privacy policy

Privacy Policy
Effective Date: July 2025

At G.G.R. Group Ltd (company number 04901075) trading as GGR Glass (“we”, “our”, “us”), accessible via www.ggrglass.co.uk, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or purchase from us in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit our site, create an account, or place an order, we may collect:

  • Identity & Contact Data: name, email address, billing/shipping address, and phone number.
  • Payment Data: payment details (processed securely via Shopify or third-party providers).
  • Technical Data: IP address, browser type, operating system, and other device information collected via cookies.
  • Usage Data: information about how you use our site (pages visited, time spent).
  • Marketing Preferences: if you subscribe to our newsletter.

2. How We Use Your Data

We process your personal data to:

  • Fulfil and deliver your orders.
  • Communicate with you about your purchase.
  • Improve our website, products, and services.
  • Send you marketing emails (only if you opt in).
  • Comply with legal and tax obligations.

3. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

  • Contractual necessity: to fulfil your order.
  • Consent: for email marketing and cookies (you may withdraw consent anytime).
  • Legal obligation: for tax and accounting compliance.
  • Legitimate interests: to improve our website and prevent fraud.

4. Sharing Your Data

We only share your personal data with trusted third parties, including:

  • Shopify: our eCommerce platform.
  • Payment processors: e.g., Shopify Payments, PayPal.
  • Delivery providers: e.g., Royal Mail, DPD.
  • Analytics & marketing tools: e.g., Google Analytics, Clarity, Facebook Pixel (only with consent).

We do not sell or rent your personal data to anyone.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For more details, see our Cookie Policy.

6. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data (“right to be forgotten”).
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at: info@ggrgroup.com

7. Data Retention

We will only keep your data for as long as necessary to fulfil the purposes we collected it for, or as required by law.

8. International Transfers

As our store is hosted on Shopify, your data may be transferred outside the UK/EEA. Shopify uses appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.

9. Security

We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

10. Contact Us

If you have questions about this policy or how we handle your data, contact:

Data Controller: G.G.R. Group Ltd
Email: info@ggrgroup.com
Address: G.G.R. Group, Presentation House, Broadgate Business Park, Oldham, OL9 0JA

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.