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Returns & Replacements FAQs?

Returns & Replacements

  1. What is GGR's returns policy?
  2. I have received a faulty product, waht should I do?
  3. How do I exchange an unwanted unused item?

I have received a faulty product, what should I do?

If you have purchased a product and it isn’t working properly, please contact your nearest GGR Group depot in the first instance to help troubleshoot the problem. If the product is still found to be defective, please return the product to the GGR Group depot and you will have the choice for us to replace, repair or refund the item upon inspection. Please note customers are responsible for payment of carriage to return and redeliver an item. For more information about how to return a defective product click here.

 

How do I exchange an unwanted unused item?

If you would like to exchange an item for a different one, please return the unwanted item in its original condition to your nearest GGR Group depot and notify us on returns@ggrgroup.com with the new item you wish to purchase. Further information about Exchanges and Returns can be found here.

 

I’m having a problem when trying to order something. Can you help?

If you are having trouble using our online service to order an item please contact our customer service team on 0161 683 2580 to report the problem. We will try to troubleshoot the problem with you or can take your order over the phone to avoid any further delays.

 

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