Ordering FAQs?
Ordering
- How do I cancel or change an order?
- How do I check if an item is in stock?
- How can I track my orders and view my order history?
- I placed an order but didn’t receive an order confirmation from you. Did you get my order?
- What are the restrictions on ordering knives and blades online?
How do I cancel or change an order?
If you would like cancel or amend an order placed on the GGR Glass website please contact our depot on 0161 683 2580 to organize a refund or return of the product if it has already been dispatched.
How do I check if an item is in stock?
Up to date information about whether an item is in stock appears on each product page. If any items that you have ordered become unavailable we will inform you immediately. Our customer services team can advise on when we are likely to receive a new delivery of any products that are currently out-of-stock. For more information about product availability click here.
How can I track my orders and view my order history?
If you have signed up for a customer account on the GGR Glass website you can see all your current and past orders on the “My Orders” page of the “My Account” section. If you require further details about the status of your order please contact us.
I placed an order but didn’t receive an order confirmation from you. Did you get my order?
When you place an order on the GGR Glass website you should receive confirmation emails as notification that we have received your order and payment has been processed. If you have not received these emails please check that you have entered the correct contact email address when filling in your details and contact customer services for more information.
What are the restrictions on ordering knives and blades online?
The Criminal Justice Act 1988 (as amended by the Offensive Weapons Act 1996 and the Violent Crime Reduction Act 2006) and Knives Act 1997 makes it illegal to sell knives (and other similar items such as blades or sharply pointed tools) to anyone under 18 years old. Online purchases of knives and blades must be made with a credit cardregistered in the shopper’s name.
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