Shipping & Delivery FAQs?
Shipping & Delivery
- My order hasn't arrived. Where is it?
- Can you guarantee a delivery by a certain date?
- How do I track my parcel?
- I have received an incorrect item, what do I do?
- An item is missing from my delivery, where is it?
My order hasn’t arrived. Where is it?
We use a reliable courier service to deliver items purchased from the GGR Glass website usually within two working days from order acceptance. To receive an update about the status of your order you can speak to our customer service team on 0161 683 2580. For more information about order delivery click here.
Can you guarantee a delivery by a certain date?
We can advise on an expected delivery date when you place your order, which will be between the hours of 8am to 6pm, Monday to Friday, excluding Bank Holidays. If you need an item urgently please contact our customer service team and we will do all we can to get your order to you as required. Please note that choosing to use a guaranteed morning or pre-9am courier service rather than our standard next-day service will have cost implications for your order.
- Orders placed before 12pm will be dispatched the same working day.
- Orders after 12pm are dispatched the following working day.
How do I track my parcel?
Contact our customer service team on 0161 683 2580 for an update on the status of your order and an expected delivery date.
I have received an incorrect item, what do I do?
If you have received an item that you did not order please contact our depot immediately and we will organize for the correct item to be dispatched to you immediately if it is in stock.
An item is missing from my delivery, where is it?
Please contact our customer service department to check that your order for this item was received and for further information when you can expect the missing item to be delivered. On some occasions it may not be possible for products ordered together to be delivered same package.
Can't find what you're looking for? Call us on 0161 683 2580 or Click Here