Delivery & Returns
1.Delivery for products purchased online
Delivery charges for UK, Ireland and Europe
Delivery costs for online purchases are calculated using the total weight of your order and destination, according to the table below. Delivery costs for the UK, Republic of Ireland and Europe are as follows and only apply to accessory items purchased online:-
|Goods weight (kg)
|UK Mainland (£}
|Europe & Worldwide (£}
|from £21.00 *
|from £30.00 *
* Price varies depending on destination country. Any relevant customs duty fees are not included in the delivery cost.
**Free delivery only applies to accessory products purchased online where the total cart value is £200 or more, applies to UK Mainland only.
Delivery is usually within two to three working days of your order depending on your location.
Please note that items ordered after 15:00 GMT with Royal mail delivery will not be dispatched until the following day.
During normal working weeks we aim to get your goods dispatched for next day delivery if your items are in-stock , ordered before 14.00 GMT Monday to Friday and payment has been successfully processed.
Unfortunately we can not guarantee next day delivery as we use a third party carrier for delivering our goods and there are occasions when a delivery is delayed due to a missort or non-arrival at the sorting office.
If you have paid for your goods with PayPal there will be a 24-72 hour delay before being dispatched whilst the payment is being processed by PayPal.
Receiving Your Goods
Please note we use a dedicated courier services and a signature is required for all deliveries. Delivery will be attempted between the hours of 08.00 to 18.00 GMT, Monday to Friday, excluding UK bank holidays.
Our courier service will make two attempts at delivery on consecutive working days. If delivery is unsuccessful, the courier will post a card which has a consignment number, time of attempted delivery and contact number for their local depot. The courier will hold the goods at the depot for five working days to allow collection of goods. Should there be no attempt to collect the goods, they will automatically be returned to the GGR Group. In this case we will contact you for further instructions.
Please note that orders placed outside of the UK may require a 72 hour clearing period for payment to be processed. After the payment has been received we will be in touch to confirm order acceptance and processing.
Worldwide Airmail Delivery Charges
Delivery costs are based on the weight of the item ordered and the destination.
Prices exclude any relevant duty or taxes which may be applicable depending on the items ordered and destination country. The shopper is responsible for paying any relevant customs duty or taxes and will be contacted by their local customs office.
Delivery costs for your chosen destination will be displayed in your shopping basket once you have added your delivery address and country.
How to order
We accept all major credit and debit cards, cash, cheques and bank transfers. You can order accessories by credit, debit card or PayPal through this website using our secure, encrypted server and Worldpay payment gateway. Credit cards are subject to a 2.5% surcharge. PayPal payments take up to 72 hours to clear which means your goods will be delayed before being dispatched.
Please contact our friendly team of customer service advisers on 0044 (0)161 683 2580. Lines are open Monday to Friday GMT 08.00 to 18.00.
Fax your order to 0044 (0)161 683 4444.
Orders may also be made and/or collected in person at both our Manchester and Thame depots in the UK.
Restrictions on the sale of knives
The UK Criminal Justice Act 1988 (as amended by the Offensive Weapons Act 1996 and the Violent Crime Reduction Act 2006) and Knives Act 1997 makes it illegal to sell knives (and other similar items such as blades or sharply pointed tools) to anyone under 18 years old. ID may be required.
2.Delivery for hire fleet equipment
Our lifting equipment and compact cranes are available for hire throughout the UK, including the channel islands, Isle of Man, Isle of White, Jersey, Guernsey and Ireland, subject to availability.
Delivery Times and Days
Lifting equipment in our hire fleet is normally delivered to your location before 10am Monday to Friday (mainland UK only). We can also arrange for a pre-9am delivery for lighter equipment, a dedicated delivery time or weekend delivery to suit you, subject to costs and availability. Please contact a member of our team for further advice.
Unfortunately we can not guarantee delivery times as we sometimes use a third party carrier for delivering our equipment and there are occasions when a delivery is delayed due to external factors beyond our control.
Weekend and Same-Day Deliveries
We can arrange for dedicated transport to deliver your hired equipment at the weekends or the same day, subject to cost and availability, Please contact us for more information.
Receiving Your Equipment
Equipment needs to be inspected for any damages prior to being signed for by the customer. If you notice any damages to a machine, please contact your nearest GGR Group depot immediately.
Customers are responsible for any machines they have hired until it has been collected by The GGR Group. To off-hire your equipment please telephone the GGR Group depot that you originally hired the equipment from, or email email@example.com. The deadline to off-hire your machine for collection the same day is 11.00am. If you contact us after 11.00am, the machine will be collected the following day.
3. GGR Group Ltd Refund Policy
The purpose of this policy is to establish guidelines for processing customer refunds and to protect customers from poor quality, misrepresentation or financial loss. This policy does not affect the customers’ statutory rights.
GGR Group has the right to sell all items listed on its website and catalogues. Product descriptions and photographs are correct at the time of press. Due to the nature of product development, the specifications of some products are subject to change. Whilst we strive to maintain consistency as far as is viable, circumstances may arise where we are obliged to alter product descriptions, technical information or pricing without prior notice.
Terms and Conditions of Sale Customers who wish to purchase equipment from GGR Group are subject to our Terms and Conditions of Sale (2010) which are issued prior to the order acceptance. These Terms and Conditions state that the equipment will not become the legal property of the customer until it (or any other equipment purchased from us) has been paid in full. For a copy of our Terms and Conditions of Sale please email firstname.lastname@example.org or telephone +44 (0)161 683 2580
Goods may be returned provided that they are unused, have not been mistakenly ordered and are returned within 30 days from the date of purchase. This does not affect the customers’ statutory rights.
Please notify us by email (email@example.com) or phone if you intend to return an item. Please email the item description, purchase date, and proof of purchase which can be an invoice or purchase reference number.
Goods must be returned to the original GGR Group depot that they were purchased from.
Goods purchased on our ecommerce site www.ggrglass.co.uk need to be returned to:
GGR Group Ltd
Broadway Business Park
For your protection, we highly advise obtaining a proof of postage or sending your goods using recorded delivery. Please note the office is open from GMT 08.00 to 17.00, Monday to Friday and is closed over Bank Holidays.
Return delivery costs may be deducted from your refund depending on the reason for return. GGR Group will pay for your return delivery cost if your return is due to a GGR Group error.
Once your returned item has been received by GGR Group you will receive your refund within 2 to 3 working days (excluding bank processing time).
If you received a defective item and need to exchange it for the same item, please email firstname.lastname@example.org to request a replacement.
If you would like to exchange an item for a different one, please return the unwanted item in its original condition to your nearest GGR Group depot and notify us on email@example.com with the new item you wish to purchase.
If you have purchased a product and it isn’t working properly, please contact your nearest GGR Group depot in the first instance to help troubleshoot the problem.
Please also refer to your product warranty document, a copy of which is available on request.
If the product is still found to be defective, please return the product to the original GGR Group depot that you purchased it from and you will have the choice for us to replace, repair or refund the item upon inspection. Group will pay for the repair costs and any spare parts if the damage is due to a manufacturing fault. If the damage is a result of the customers’ incorrect use of a product then the customer will be advised of the additional costs applicable to them for repairing the item.
In the event of when a repair is too costly or will take too long, and the defect is due to a manufacturing fault, then GGR Group will offer to replace the item for the same one. If the item is no longer available, GGR Group will offer a reduction in price for the fault.